FAQ

Frequently asked questions regarding Shear & Shine Grooming. Find out how to track your order, how long it may take to receive you order, shipping costs, and more.

Q: How long will it take to receive my order?
A: Typically, your order will ship within 1-3 business days of ordering. You can expect to receive it within 10 business days after shipping. Please note that all our deliveries require a signature

 

Q: Do you offer international shipping?
A: Yes, we do ship internationally. At check out you will have the option to select international delivery. Please note that while we do process orders within 3 days, we cannot guarantee delivery times as this will depend on the delivery service used.

 

Q: Do you offer overnight rush, or any other expedited shipping?
A: As we like to ensure the highest quality, we do not offer this service at this time, but we do ship orders out within 1-3 business days. You can track your order as it moves from our door to yours using the tracking number we email you, or by logging onto your account.

Should there be urgency behind your order then you are welcome to purchase from our online retail partners Fragrance Direct who have various shipping options available, including next day delivery. Please click here to visit their website

 

Q: How do I track my order?
A: You can always find your latest tracking number and payment and shipping dates by checking your confirmation email.

 

Q: How do I place a Wholesale order?
A: For Wholesale prices and orders please feel free to call us on 0203 659 6455 or email wholesale@shearandshinegrooming.co.uk

Q: What are your refund policies?
A: We aim to meet all expectations with our services however, in the unlikely event that you do not feel satisfied we are happy to accept returns placed within 14 days provided products are unopened and in resalable condition.

 

Q: What are your opening times?
A: We are open weekdays from Monday to Friday except on UK bank holidays and public holidays. Orders will therefore not be processed on these days or on weekends.

 

Q: Can women use your products?
A: We use the best quality mineral rich ingredients full of nutritional value. Ingredients like Argan Oil, Eucalyptus Oil, Coconut Oil and Almond Oil etc. have great properties to help Afro hair grow healthily and strong. Our products can therefore be used by women too, if you wish.

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